Managed IT Services 101

What Are Managed IT Services?

Denver companies that utilize managed IT services are delegating the task of maintaining (and anticipating need for) a wide range of technology infrastructure processes. Integrating managed IT services into your Denver-based small business is an efficient way to stay updated on technology while ensuring cybersecurity, efficient IT workflows, and comprehensive network support. Security, support, and maintenance are delivered by the managed IT services company for a fixed monthly investment

This includes proactive monitoring of all IT assets for management, security, and robust business continuity solutions. The biggest challenge that businesses face in executing their corporate strategy is focusing the right people and resources on strategic initiatives. At Techinc, we serve up our managed IT services in Denver to reflect those of an internal IT department without the overhead. We focus on exceeding customer expectations while delivering comprehensive IT solutions that are tailored to the specific needs of each business we partner with. The right IT company can provide benefits that translate into cost savings and, most importantly, peace of mind.

What Is the Difference Between Denver Managed IT Services and Global Outsourcing? 

While often used interchangeably, managed IT and outsourcing are very different methodologies. IT outsourcing is compensation related to a set number of tasks per month, including patch management, backups, endpoint security, etc. Managed IT services providers offer a much more hands-on partnership for your IT infrastructure and day-to-day operations.

You should expect a holistic approach that involves a thorough strategy and alignment with your corporate culture. The relationship between a managed IT services provider and a business is a more communicative and intimate set up. The IT services provider should offer guidance and manage all IT systems to work FOR the business, not against it. IT usually touches every aspect of the company, and how those services are delivered ties directly to the monthly return on investment.

What Does a Managed IT Services Provider Do?

A true managed IT services provider will operate very much like an in-house IT department. Handling routine service-related incidents is the status quo. How those services are delivered is not. Techinc’s team is managed by a graduate of the Zappos School of WOW, a rigorous customer service training program. We encourage our engineers to build personal connections while providing WOW service through empowerment and ownership. Our engineers understand how to put themselves in their partners’ shoes while managing support requests, regardless of severity. Responsiveness and empathy are essential to our service-minded culture.

A managed IT services provider will also maintain the corporate IT infrastructure from desktop to server. It is our responsibility to ensure a reliable IT infrastructure to operate. We realize that most aspects of your contractual and customer success depend on functioning, secure IT assets. Techinc provides your business with a fully integrated threat management solution to protect the reputation you have spent so much energy building. You should always receive a comprehensive security solution for both your onsite staff and remote workforce from any managed IT service provider. These measures, coupled with a hybrid business continuity solution tailored to your tolerance levels, are the foundation on which your business must operate in today’s technology connected world.

About Techinc in Denver, CO

The Man Behind Denver’s Best IT Company

In the United States Air Force, Matt Wood worked on mission-critical aircraft as a systems mechanic. This taught him the value of preventative maintenance and effective responses to problems outside of the upkeep window. Then, working in risk management in the City of Loveland, Matt further developed skills related to the identification, assessment, and mitigation of business risks. His passion for entrepreneurship and information technology landed him in graduate school at Colorado State University, where he built the foundation for a career in computer information systems.

Later, working in the IT department at Platte River Power Authority, he learned the importance of information technology and its relation to business success. Matt discovered he could apply this skillset and offer managed services to businesses needing reliable IT solutions built on processes, risk management, and business acumen.

In 2005, he decided to launch Techinc. There was never a doubt: Denver IT services built on processes, risk mitigation, and preventative maintenance with a laser focus on customers’ needs would be successful. And Techinc certainly has been.

“We take an interest in our customers’ businesses and try to find ways to streamline operations, make them more efficient, and ultimately increase revenue,” says Matt.

Top 10 Reasons to Choose Techinc for Managed IT Services in Denver

1. Your Satisfaction Is Our Priority

100% satisfaction is guaranteed. Our engineer and customer support teams are committed to your company. Our goal is to keep you happy, secure, and effective in your operations. The IT support at Techinc is exemplary—we pledge to be on time every time, and our flat-rate fees will keep you on budget, too.

2. Your Calls Will Be Answered—We Are Colorado Based!

Expect IT support after hours and emergency support. We pick up our phones M-F from 8:00 a.m. to 5:00 p.m., and we’ll even give you an after-hours number for problems that surface unexpectedly outside that window. Techinc ensures you’re secure to perform no matter the hour. You’ll hear a real voice with real IT support when you need answers.

3. You’ll Be Up to Date 24/7

If you need to find out the status of your projects, you can do so anytime. Day or night, you’ll be able to view updates and status reports via our online service system. We pride ourselves on our IT solutions, and we like to keep you informed about the issues we’re working to resolve. We proudly provide 24-hour access.

4. You’ll Know What You’re Paying For

We always deliver detailed invoices. We’re transparent when it comes to our IT services and go above and beyond to itemize the work we’ve completed, when it was performed, and why it was necessary. You’ll never have to guess at charges. We always ensure our invoice accuracy before we send them to you, and we’re happy to answer any billing questions or concerns you may have.

5. You Will Always Have Peace of Mind: We’re Insured

We will go out of our way to make sure you are protected and take the worry out of secure technology. We carry errors and omissions insurance, as well as workers’ compensation insurance. When it comes to your business and your data, we never leave anything to chance.

6. Projects Are Completed On Time and On Budget

We stand by our flat rates and delivery dates. All of our projects are fixed price and guaranteed to be completed on time. We stick to our agreement and deadline without tacking on additional charges and hidden fees.

7. 24/7, 365 Network Monitoring

Our remote network monitoring system constantly checks for developing problems and security issues so we can be proactive. The system ensures that critical security settings and patches, as well as virus definitions, are up to date. This prevents downtime, viruses, and lost data, among other troubles and inconveniences.

8. Quick Response, Quick Repairs

We won’t keep you and your clients waiting. Our remote IT support makes computer and network repair quick and painless. You won’t have to sacrifice workflow and production as you wait for a technical support specialist to show up. If we’re unable to fix the issue remotely, we’ll dispatch an experienced technician in a timely manner. 

9. Always Improving Technology

Your network will never stop improving. We will be in tune with your business and its needs. Too many IT service providers disappear after the initial setup, but we don’t. We conduct regular review meetings and constantly seek ways to help you improve operations, lower costs, increase efficiency, and prevent potential issues. 

10. You Have Our Word

We’re committed to you. As your local Denver partner, Techinc maintains the highest level of personal accountability, professional commitment, and employee empowerment. We’ll treat you with courtesy, integrity, and respect—we believe in healthy business partnerships. We welcome your ideas, questions, and concerns.

Managed IT Services Offered in Denver, CO

Don’t hesitate to discover how your Denver-based business can benefit from starting the conversation about IT services from the best IT company in Denver. Don’t take our word for it—check out our case studies and testimonials. We believe in the power of relationships and results. Check out all of our Denver-based services today! 

How to Get the BEST Managed IT Services in Denver Today

If you are ready to begin a new way of running your business, contact us today. We can create the perfect partnership for your business and have you up and running with the best technology infrastructure in no time. We can’t wait to put together IT solutions for you. 

Call Techinc today for full-service
network management. IT’s what we do.

Call 303-835-4363