Running a business is difficult; ensuring that it is secure is even harder. As businesses have had to adapt to current market demands by shifting their entire structure online, the realm of IT has also evolved rapidly. 

It doesn’t matter which industry you belong to—you need to make sure you have a professional IT infrastructure that supports all the latest technologies. However, not all businesses have the resources to build their own team of experts to handle their IT needs. This is where managed IT services come into play. 

To stay competitive and secure, there are specialized services that provide businesses with needed technical support and handle their IT infrastructure. These types of companies are known as managed services providers (MSPs), and they offer cybersecurity support, VoIP solutions, data backup and recovery, and much more. 

While cyberattacks on large companies such as Yahoo and TalkTalk often make the news, it was reported that small businesses lose $200,000 on average from cyberattacks. It is very important that you find a suitable MSP to protect your business. 

With so many MSPs out there, it’s very difficult to find the perfect company for you. Finding an MSP that works with organizational needs is key as it ensures that your critical business support functions keep working without any trouble. Here are six qualities that a managed IT services provider must embody for you to trust them with your business. 

1. Proven Ability to Commit

You need a company that knows what it is doing. Managing the IT infrastructure of a business is no small task, and it requires the knowledge and skills of a professional. To make sure that the service you choose can be trusted, you must look at their service level agreements (SLAs) to measure performance and expertise. 

Put the MSP’s SLAs and your key business requirements side by side to check if they match. For example, if you are running an ecommerce business, a system that ensures great online response time is a must. The best managed IT services providers, such as Techinc, will be able to meet all of your needs without any trouble. 

2. Good Understanding of Business

The best managed IT services providers will never jump into an agreement with just anybody. Someone who has been in the business long enough to understand that every company is different will take time to study your business’s infrastructure. 

Before you strike a deal, there will be some information that the service provider requests from you so they can ensure your partnership makes sense. They will want to understand your unique requirements, challenges, and needs and only agree to take you on after they are certain that they will be able to satisfy you. 

3. A Focus on Customer Service

Getting into business with an MSP means that you are handing over your life’s work to them, so you need to be very careful that they treat it with the same enthusiasm you do. A poor-quality MSP will sell you their services and move on as soon as the ink is dry on the deal. On the other hand, the best managed IT services providers will have top-notch customer service. If you ever require assistance, they will be available to help. They will always listen to your needs and provide feedback to improve your business relationship. 

As soon as you start working with an MSP, you should start judging their service. Do they respond to your questions promptly? Are they as happy to solve your problems as they were before the contract was signed? Are they eager to take your business to the next level? All of these things will help you determine how your relationship is going to be in the future. While there are a lot of pros and cons to outsourcing, it all comes down to the company you choose and its level of professionalism. 

4. Alignment with Industry Practices

Not only should your MSP be an efficient communicator but they should also provide you with the best service available. The quality of your MSP will be evident from their services, such as security, repair, planning, recovery, risk management, and consulting. An MSP that employs an expert team of professionals who keep themselves updated on the latest industry practices is essential. 

Ensure that the MSP you go for has room to grow and routinely updates its entire structure. As laws are passed to help businesses protect themselves against hackers, every company must make sure that its cybersecurity complies with the latest norms. One weak link compromises the whole chain, which is something most businesses can’t afford. 

5. Experience and Reputation

At the end of the day, the more experienced you are, the more trustworthy you become. 

Most of you probably don’t want to leave your business in the hands of some university grads. Mastery and reputation matter a lot when it comes to a managed IT services provider. The longer the company has been in operation, the more it has learned from its mistakes and the more capable it is of providing you with services that fulfill your needs. 

In order to judge the reputation and experience of an MSP, you can take a look at its client base and the businesses it has served in the past. A good track record is a sign that the managed IT services provider can be trusted and is the best indicator for quality performance in the future. If you are a large company, you should look for a company that can cover all of your needs, and if you are a small business, you should find a company that can give you a more personalized approach. 

6. All the Right Tools and All the Right Faces

In the end, it all comes down to one primary quality: the best managed IT services provider will have the latest tools, technology, and personnel at its disposal to help you in whatever way you want it to. They will have a team available 24/7 to assist you and your business in growing and succeeding.


The pandemic has left the tech world under a lot of pressure, so you must find someone who can make sure your business doesn’t suffer in return. When your MSP solves most IT problems before your employees even notice them, you experience less downtime, which means that your employees can be more productive. Moreover, outsourcing your IT needs puts less pressure on your own staff, and they can use their time to do the work they are best at.