Outsourcing IT services for your business may be a tough choice, but it is also one of the smartest decisions you can make. However, you may have a number of concerns. Where do you begin? How do you find the right service provider? With the help of some in-depth research and the right outsourcing strategies, you will be able to find the right IT company for your business.

When businesses are looking to hire an IT company, the first and the most natural focus is the cost. Understandably, the cost is an important factor, but you also want services that are suitable for your business. Choosing a cheaper service that is not compatible with your business will only cost you more money; that’s why it’s important to consider all the pros and cons of outsourcing, not just the cost. 

The following are the most important points to consider when hiring an IT company for your business. Understanding these points can help you choose the right company and make better decisions during the entire process. 

Choosing the Company 

You may have a number of IT companies in mind, or maybe you have your heart set on only one. Regardless, you need to know more about each IT company so you can determine if they are the right fit for you. 

What Type of Client Are You?

Before you get to know more about the company, determine what kind of client you are; there are IT services out there that only provide tailored services for one particular industry or niche. There are also IT companies that are dedicated to small businesses and provide services with their needs in mind. 

How Experienced Is the Company?

Hiring inexperienced IT companies is one of the most common mistakes businesses make when hiring IT services. Before you decide to bring a company on board, you need to know how long they have been in the business. There is no substitute for experience, and you want to bring a company on board that has spent a fair number of years working in the industry. That way, you know that there will be fewer chances of facing any issues, and even if you do, they will be fixed without much trouble.

What Do Their Past Clients Say?

It is only fair for you to be fully aware of what the IT company brings to the table, and you cannot be sure of that unless you have seen it yourself. However, you can’t just experiment with companies, so the best option you have here is to get in touch with one of the company’s past clients and listen to their experience firsthand. A good IT company will never hesitate to put you in touch with one of their clients.

How Big Is Your Team?

You must check to see whether the company you are considering has enough resources to take care of your business. If they don’t have a large enough workforce, they may not be able to run your IT operations smoothly. The team should be flexible enough to provide you with remote IT services as well.

Offered Services

Not all IT companies provide every IT service, so you must determine what kind of services you want from the company you are hiring.

What Kind of Technical Support Will You Get?

Even if you have hired an IT company that offers a wide range of services, you will not likely be using all of them. That is because not all businesses require all kinds of services, and your budget will dictate what you can get. The support options IT companies usually provide are:

  • Managed IT Support: This is the most common kind of support for companies. You pay a monthly retainer and enjoy a planned package for the entire month. Managed IT services allow you to control your finances and are a great option for businesses with a specific budget.
  • Break-Fix: With this form of support, you decide an hourly rate with the company and they charge you whenever they are working on your project. This can turn out to be an expensive option, but it is good for businesses that don’t rely too much on IT support. Break-fix is not an efficient model for the IT industry, so not all IT companies offer it.

Will They Offer Proactive Support?

Some businesses hire IT support teams as a backup for their internal team, while others do it so their IT system is led by a team of experts and keeps evolving. Determine how closely the IT company will watch your system—you will need proactive support so that any issues are identified at the earliest moment to avoid inconveniences.

Will They Provide an Initial Audit?

Before you let a company take charge of your IT infrastructure, it is important that they perform an initial audit of your systems. Most well-established IT support companies always begin with an initial audit, and some even offer it for free. They determine whether your systems are up to date and, if not, how much time it will take to update them. Not doing so is a big oversight that can cost you a lot of money in the long run. 

IT Company Procedures

It will help you to be aware of the following to know how the company functions.

Will You Get a Dedicated Account Manager?

You don’t want to deal with a different person every time you get in touch with your IT support company. Ask them beforehand whether you will be getting a dedicated account manager or not. You need someone there who understands your business and is familiar with how things work at your company.

How Much Will It Cost?

Now we have finally arrived at your favorite part. After you have confirmed that a particular IT company is the right choice for your business, it is time for you to discuss finances. Speak with the company to determine the price you will have to pay to initially update your IT system and how much you will have to pay monthly. 

You should also discuss the price of services that fall outside of your agreement so you don’t get any surprises when you are billed. In this step, consider what services you need to add and subtract from the package. Just be realistic and look for the cheapest package that covers all your needs.