In 2021, we’re spoilt for choice when it comes to business communication tools. As such, there are many ways your workforce may communicate with each other throughout the workday. These may include, via text message, email, instant messaging systems and video conferencing platforms, just to name a few! You’d think that an abundance of applications would help keep your team in constant and effective contact. Though, the reality is that it often leads to conversations falling through the cracks as everyone’s attention becoming spread a little too thin. And in a hybrid workforce, these problems can multiple tenfold!

Your team needs to be on the same page to effectively communicate. And that’s where unified communications (UC) comes in. In this article, we discuss the Unified Communications solution and its many benefits to businesses, big or small.

An introduction to Unified Communications

In a nutshell, united communications offer a competitive advantage by facilitating the ability to manage several tools in one place. As a result, businesses can enjoy enhanced efficiency and productivity whilst potentially reducing costs.

Unified Communications aim to meld the best of communication systems and collaboration tools into one sleek package. Whether your business prefers video conferencing, audio conferencing, team messaging or phone calls, UC optimizes performance while organizing information into a centralized, logically presented interface. With unified communications sky-rocketing in popularity in recent times, you may even use some of these UC products already. Programs like Slack, Asana, RingCentral and 8×8, are all great examples of what unified communications can do for your company.

Why businesses are switching to Unified Communications solutions

UC’s immense popularity largely comes down to businesses, particularly smaller ones, experiencing a levelled playing field as a result of implementing it into their business processes. Through Unified Communications, SMBs can do more than they ever before and stay on top of trends that previously would have been considered larger organization spec only.

With the amount of technology at businesses’ fingertips today, employees are becoming less desk-bound as businesses embrace cloud services and replace internal staff members with a remote workforce. Regular phone systems no longer cut it. And the next logical step is Unified Communications.

Benefits for small business

Unified communications aren’t just for the larger organizations looking to shake things up. Small businesses often have the most to gain from implementing UC. However, despite the significant list of advantages and benefits to be gained from Unified Communications technology, small businesses can fall into the trap of fearing ditching the status quo for ‘new age’ cloud-based UC services. Most of the fears subside though, once Unified Communications integrates.

When effectively executed, UC can deliver a range of benefits to all types of organizations. We explore them below:

Less is more

Imagine being able to implement a system that offers you more than your current system, yet is cost-effective to operate and far simpler to manage? Well, you can! It’s called Unified Communications and it’s swiftly building a reputation as a communications technology that bolsters functionality and productivity while saving time, money… and stress!

Time savings

Switching between countless communication apps isn’t just annoying. It costs precious time that your team could be spending on other more critical tasks. At a minimum, your team members need to allot time each day to at least check their notifications on each platform. And that’s not taking into consideration how much time they sink into responding to messages (or even going back and forth when a project gets fragmented between several different applications).

Multiple enterprise communications channels cost time, money and energy. Simplifying your communication channels eliminates this all too common issue. The result? More time and energy to devote to the tasks that matter, instead of having to endlessly switch lanes to stay in the loop.

Enhanced efficiency

Efficiency is a precious, finite resource in business. Having all of your business communications centralized in one unified front not only saves time and money, but it helps your team complete their tasks faster and with fewer mistakes. With no need to frantically bounce between apps, there’s extra time spend on the assignments that yield more dividends in the long run.

Having a single communication channel also helps you scale up your business in a sustainable fashion. How? Automation. UC solutions often come with the option to automate certain tasks (such as automated replies to FAQs or a caller menu). These essentially free up further time for your employees to spend on high-level tasks that elevate your business.

Incorporated mobility

Once upon a time, a digital workforce was unheard of. However, with remote working becoming more and more commonplace, the mobility that UC solutions provide businesses with are highly alluring.

Unified Communications allow your team more flexibility in their workspace by letting them access their tasks from anywhere with an internet connection. If 2021 has taught us anything, flexibility instils your business with the resilience you need to grow during the hard times.

Better customer service

A UC solution is more than just a phone system. It’s a communications system that can revolutionize your customers’ interactions with your business. A top-notch UC provider can give you the tools your business needs to improve customer service. This could be, for example, by minimizing customer wait times, equipping your team with all the info they need in one easy-to-find place and by tracking key statistics and indicators.

IT Managed Services and UC strategy

If you’re wondering how UC integrates into your existing IT systems – almost seamlessly. So, the great news is, you can optimize your existing networks instead of having to reinvent the wheel.  Are you looking to boost your business and improve your work culture? The answer may not be to add another variable. It may be to simplify what you already have.

Has Unified Communications got you curious? Reach out to our team at Techinc to learn the real meaning behind “less is more”.