The Basics of Managed IT Services

What Are Managed IT Services?

Businesses in Broomfield using managed IT services are giving the responsibility for maintaining (and anticipating need for) a wide range of technology processes to an outside company. When you use managed IT services for your small business in Broomfield, you can easily ensure updated technology, strict cybersecurity protections, complete network support, and better IT workflows.  Managed IT companies generally provide security, support, and maintenance for a fixed monthly priceThis includes monitoring of all IT assets for security, management, and business continuity solutions.

Businesses in Broomfield face the large challenge of carrying out their corporate strategy successfully; to do so, they must put the right people and resources in place. Techinc provides managed IT services in Broomfield that mirror those of an internal IT department without the high prices. We focus on complete customer satisfaction while delivering comprehensive IT solutions that are tailored to the needs of your business. When you find the best IT company for your business, you’ll get benefits like cost savings and peace of mind.

What Is the Difference Between Broomfield Managed IT Services and Global Outsourcing? 

Contrary to popular belief, managed IT services and outsourcing are two very different systems. IT outsourcing is compensation related to a specific number of tasks per month, including backups, endpoint security, etc. Managed IT services providers are much more involved and establish a partnership to support and grow your business alongside you.

With a managed IT services provider, you will often find a holistic approach that involves a detailed strategy and alignment with your company’s culture. The relationship between a managed IT services provider and a business is a more communicative and intimate setup. Your IT provider should offer guidance and manage all IT systems to work FOR the business, not against it. IT touches nearly every part of the company, so how those services are delivered ties directly to the monthly return on investment.

What Does a Managed IT Services Provider Do?

A true managed IT services provider works similarly to an in-house IT department. Handling regular service needs is routine, but how those services are delivered is not. Our team is managed by a Zappos School of WOW graduate, and we use those customer service principles every day. Techinc’s engineers are encouraged to build connections while providing incredible service through empowerment and ownership. Our engineers know how to put themselves in their partners’ shoes while managing any and all support requests, regardless of the urgency. Our business culture centers around service, and responsiveness and empathy are essential.

A managed IT services provider also maintains IT infrastructure from desktop to server. We realize that your contractual and customer success depend on functioning, secure IT assets. Techinc provides your business with a fully integrated threat management solution to protect the reputation you have spent so much energy building. Any managed IT service provider should offer a comprehensive security solution for both your onsite staff and remote workforce. When you add these measures to a hybrid business continuity solution, you get a stable IT foundation that allows your business to operate smoothly.

About Techinc in Broomfield, CO

The Man Behind Broomfield’s Best IT Company

Early on, our founder, Matt Wood, worked on important aircraft in the United States Airforce as a systems mechanic. He learned about the value of preventative maintenance and effective responses to problems outside of the upkeep window. Next Matt worked in risk management for the City of Loveland, where he gained skills related to the identification, assessment, and mitigation of business risks. Matt eventually decided to attend graduate school at Colorado State University, which provided him with the education needed to build a career in computer information systems. 

While employed in the IT department at Platte River Power Authority, he discovered how vital information technology is to the success of a business. It wasn’t long before Matt realized that he could use this skillset and offer managed services to businesses needing reliable IT solutions built on processes, risk management, and business acumen.

Matt launched Techinc in 2005, and his business quickly took off. There was never a doubt: Broomfield IT services built on a solid foundation with a laser focus on customers’ needs would be successful. And Techinc certainly has been.

“We take an interest in our customers’ businesses and try to find ways to streamline operations, make them more efficient, and ultimately increase revenue,” says Matt.

Top 10 Reasons to Choose Techinc for Managed IT Services in Broomfield

1. We Prioritize Your Satisfaction

With us, you get complete satisfaction. Both our engineer and customer support teams are committed to your company. We aim to keep you happy, secure, and effective in your day-to-day and long-term business operations. Techinc’s IT support is the best of the best, and we promise to be on time always. Our flat-rate fees will keep you on budget, too.

2. We Pick Up the Phone When You Need Us

If you have an emergency, Techinc will be there for you. We answer our phones Monday through Friday from 8:00 a.m. to 5:00 p.m., but we also provide you with an after-hours number for problems that come up outside our normal hours. We want to ensure you’re able to conduct business at any time of the day. 

3. We Keep You in the Loop

You can check on your project’s status whenever you like. Check out our online ticket system at any time to be instantly updated. We pride ourselves on our IT solutions, and we like to keep you informed about the issues we’re working to resolve. This is your business—you deserve 24-hour access.

4. We Provide Detailed Invoices

We’re very clear when it comes to our IT services and invoicing; Techinc carefully itemizes the work we’ve completed, when it was performed, and why it was necessary. You’ll never be unsure of a charge. We review our invoices before you get them, and we’re happy to answer any billing questions or concerns you may have.

5. We’re Insured for Your Safety

We do everything we can to protect your business and take the worry out of secure technology. We carry errors and omissions insurance, as well as workers’ compensation insurance. When it comes to your business and your data, we never leave anything to chance.

6. We Complete Projects On Time and On Budget

Whatever your rate and timeline, we stand by it. All of our projects are fixed price and guaranteed to be completed on time. We stick to our agreement and deadlines, and we never add additional fees.

7. We Monitor Your Network All Day, Every Day

Our remote network monitoring system checks for new problems and security issues constantly so we can be proactive. The system ensures that critical security settings and patches, as well as virus definitions, are updated. This prevents downtime, viruses, and lost data, among other issues.

8. We Respond and Repair Quickly

You won’t have to wait for us. Our remote IT support makes computer and network repair quick and painless—there’s no wait time for a technical support specialist. If we cannot fix the issue remotely, we’ll send one of our experienced technicians in a timely manner. 

9. We Always Improve Technology

With Techinc, your network will never stop improving. We consult with you to stay in touch with your business and its needs. Unfortunately, many IT service providers stop supporting you after the initial setup, but we don’t. We perform regular review meetings and constantly seek ways to help you improve operations, lower costs, increase efficiency, and prevent potential issues. 

10. We Give You Our Word

We’re committed to bringing you the best. As your local Broomfield partner, Techinc maintains the highest level of accountability, commitment, and empowerment. You will only get courtesy, integrity, and respect from us—we believe in healthy business partnerships. We welcome your ideas, questions, and concerns.

Managed IT Services Offered in Broomfield, CO

Don’t wait to see how your Broomfield-based business can benefit from IT services from the best IT company in Broomfield. And don’t just take our word for it—review our case studies and testimonials. We believe in the power of relationships and results. Check out all of our Broomfield-based services today! 

How to Get the BEST Managed IT Services in Broomfield Today

If you are ready to take your business to the next level, contact our team. We’ll work with you to create the perfect partnership, and you’ll be up and running with the best technology infrastructure in no time. We can’t wait to put together IT solutions for you. 

Call Techinc today for full-service
network management. IT’s what we do.

Call 303-835-4363