Do you know what it is like to be taken advantage of by your IT company? Our customers don’t! Here’s why.
- 100% Satisfaction Guaranteed. You can expect and demand complete satisfaction from the information technology and technical services you receive from Tech Inc Solutions. We pledge to deliver exemplary service, on-time and within your budget.
- After-Hours and Emergency Support. We answer our phones live from 8:00 a.m. to 5:00 p.m. and give all clients an emergency after-hours number they may call if a problem arises, including weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find it to be the most productive time they have. If they cannot access their computer network AND can’t get hold of anyone to help them, it’s incredibly frustrating.
- 24 Hour Access. Check the status of your projects and tickets, no matter what time of day or night. We provide secure access to updates and status reports via our online ticketing system 24 hours a day, seven days a week, and to communicate the progress of resolving any issue.
- Clear Communication. We will answer your questions in PLAIN ENGLISH. We will recommend options for accomplishing your objectives and will take time to answer your questions and explain everything in simple terms.
- Accurate Billing. We provide detailed invoices that show what work was done, why and when so you never have to guess what you are paying for. We also double check our invoices for accuracy before they are sent to you.
- We Are Insured. We carry Errors and Omissions Insurance as well as Workers’ Compensation Insurance to protect YOU and your data.
- Projects Completed On Time and On Budget. All projects are fixed priced and guaranteed to be completed on time, in writing. Unlike other computer support companies, we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated or getting socked with hidden charges or extra hours.
- Network Monitoring 24/7/365. Our remote network monitoring system watches over your network to constantly look for developing problems, security issues and other problems so we can address them BEFORE they turn into bigger problems. This ensures critical security settings, virus definitions and security patches are up-to-date to PREVENT downtime, viruses, lost data and other issues.
- Super Fast Repairs. We offer remote support services for computer repair issues so you don’t have to wait for a technician to show up. If we are unable to fix it remotely, we will dispatch a technician at a time that is convenient for you.
- Continual Network Improvement. We conduct regular review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies and resolve any problems that may be arising. Our goal is help our clients be more profitable, efficient and competitive with these meetings.
- The Utmost Accountability and Commitment. Tech Inc Solutions maintains the highest levels of personal accountability, professional commitment, and employee empowerment in your every interaction with our organization. We pledge to treat you with the utmost levels of courtesy, responsiveness, integrity, and respect; and to work with you to ensure that your relationship with us is a pleasant and cooperative experience.
We are WAY less expensive than hiring a full-time IT person.
It’s FREE to check us out.