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We’re a full-service IT crew of highly trained and experienced technicians—whatever your IT issue may be, we’ll always get you back on track.
We offer a 100% satisfaction guarantee. Our team is committed to your business, and our goal is to keep you happy and effective in your industry. The IT support at Techinc is exemplary—we pledge to be on time every time, and our flat-rate fees will keep you on budget, too.
We extend after-hours and emergency support. We pick up our phones M-F from 8:00 a.m. to 5:00 p.m., and we’ll even give you an after-hours number in case problems surface outside that window or on weekends. Techinc ensures you’re productive no matter the day or hour. You’ll hear a real voice when you need answers.
We provide 24-hour access. Should you need to check the status of your projects and tickets, you can do so anytime. Day or night, you’ll be able to view updates and status reports via our online ticketing system. We pride ourselves on our IT solutions, so we like to keep you informed about the issues we’re working to resolve.
We’ll talk to you in plain English. Tech issues can be enough of a headache on their own—we won’t make matters more confusing. We’ll avoid all the technical support specialist jargon and keep things simple so you feel included. This is your business. We’re here to help you succeed.
We send detailed invoices. We’re transparent when it comes to our IT services, going above and beyond in itemizing the work done, when it was performed, and why it was necessary. You’ll never have to guess at charges. We always double-check our invoices for accuracy before we send them to you, and we’re happy to answer any billing questions you may have.
We do everything we can to protect you. We carry errors and omissions insurance, as well as workers’ compensation insurance. When it comes to you and your data, we leave nothing to chance.
We stand by our flat rates and delivery dates. All of our projects are fixed price and guaranteed to be completed on time—in writing. We stick to our agreement and deadline without tacking on additional charges and hidden fees.
We watch over you always. Our remote network monitoring system constantly checks for developing problems and security issues so we can be proactive, not reactive. The system ensures that critical security settings and patches, as well as virus definitions, are up to date. This prevents downtime, viruses, and lost data, among other troubles and inconveniences.
We won’t keep you and your clients waiting. Our remote IT support makes computer and network repair quick and painless. You won’t have to sacrifice workflow and production as you wait for a technical support specialist to show up. If we’re unable to fix the issue remotely, we’ll dispatch an experienced technician in a timely manner.
We’ll be in touch and in tune with your business. Too many IT service providers disappear after the initial setup. Not us. We conduct regular review meetings and constantly seek ways to help you improve operations, lower costs, increase efficiency, and prevent potential issues. We aim to help you become more profitable, effective, and competitive in your market.
We’re committed to you. Techinc maintains the highest level of personal accountability, professional commitment, and employee empowerment. We’ll treat you with courtesy, integrity, and respect—we believe in healthy business relationships. We welcome your ideas, questions, and concerns. Our lines of communication are always open. We honestly can’t wait to collaborate with you and watch you grow.
Our team is excited to provide you with reliable, customized IT services. Get in touch with us today!