MATT WOOD’S TECH INC SOLUTIONS
CELEBRATES A DECADE OF BEING THE DENVER
AREA’S PREMIER IT COMPANY
Gearing Up To Expand Northward To Ft. Collins,
Tech Inc Solutions Is a Proactive, Comprehensive One Stop Shop
Dedicated To Bringing Value To Its Clients’ Bottom Line
Even before he took his entrepreneurial leap of faith and launched Tech Inc Solutions – a comprehensive, value-driven firm that has become Denver’s premier IT Company – Matt Wood found creative ways to put his natural inclination for understanding technology to dynamic use.
During his service in the United States Air Force, Matt worked on mission critical aircraft as a systems mechanic. This taught him the value of preventative maintenance and how to effectively respond to problems that surfaced outside of the upkeep window. Wood later worked in Risk Management at the City of Loveland where he further developed skills related to the identification, assessment and mitigation of business risks. His passion for entrepreneurship and technology landed him in Graduate School at Colorado State University where he built the foundation for a career in Computer Information Systems.
Later, while working in the IT Department at Platte River Power Authority, he learned the importance of information technology and its relation to business success. Wood soon realized he could apply his skill set to offer Managed Services to businesses needing reliable IT systems built on processes, risk management and business acumen.
Sensing some exciting new opportunities while observing the exponential growth of Managed Services, Wood began doing IT on the side while working at Platte River. He soon became so busy with clients that he decided to launch Tech Inc Solutions in 2005. He never had a doubt that an IT business built on processes, risk mitigation, preventative maintenance and a focus on the customer’s needs would be successful.
“I began doing support throughout the Front Range for businesses that needed these things done,” he says, “and word of mouth grew; at one point I picked up a contract large enough to allow me to make the move to full time. It was in the arena of Community Corrections, managing IT for large commercial halfway houses. That was my first major opportunity, but I felt like I was already on the ledge, just waiting for a shot to take this to the next level serving businesses that needed dependable IT systems. I always knew I would be in business and this contract allowed me the security to take the plunge.”
Tech Inc Solutions has served a diversified roster of businesses and professional services firms. Their customers include architects, legal, manufacturing, medical, engineering and financial services companies—just to name a few. Over the last decade, exploding technology has necessitated that most small businesses engage in, or at least consider, Managed IT Services. This naturally led to an explosion of other IT services firms throughout the Denver area. As Tech Inc. evolved, Wood has met those challenges with a strong vision of services and a level of commitment that helps the company stand out amongst strong competition.
Tech Inc also prides itself as a reputable, respected leader in the community and industry, with a large number of clients who place their trust in the company year after year. Wood and his team only hire seasoned, professional technicians with at least 5+ years of experience. Team members enjoy continuing education opportunities on a regular basis to allow them to stay current with the latest technology. Other key elements behind the firm’s success are business savvy, comprehensive project management (handling every detail and coordinating all vendors to ensure projects are done on time and on budget), “no geek speak,” and a 100 percent Satisfaction Guarantee.
Perhaps most powerful of all, Tech Inc’s service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, they oversee their clients’ networks 24/7 to identify issues and address them before they become problems, rather than spending valuable time and resources putting out fires. Tech Inc is not a ‘set-it-and-forget-it’ company. They demonstrate an interest in their clients and how they can assist them to do things better, more profitably and more efficiently - ultimately setting the stage for increased profits and fewer annoyances.
Having established a stronghold in Denver and the surrounding areas, Wood now has his sights set on expanding along the Front Range, north of the Mile High City, with a satellite office in Ft. Collins. Ironically, Tech Inc has been doing so well with referrals and the contracts it’s been serving thus far that Wood only recently began to focus on expanding its geographical reach and heightening its national profile. He sees a need for comprehensive Managed Services in Fort Collins and the surrounding area.
“We aim to be THE place business owners look to for full service IT, and in Denver, that’s no small task,” Wood says. “I believe our success to this point is due to our commitment to delivering the services we say we’ll deliver. The tools used to maximize efficiency differ at each customer, and our goal is to learn what they need so they can focus on their business while utilizing reliable IT systems. I have over a decade of operational and management experience, and have witnessed all aspects of the SMB IT environment. This has allowed me to develop a sharp eye for how businesses get bloated with IT inefficiencies and inadequately maintained systems.”
“Many business owners don’t realize the trust level they put in the company that is handling their IT, but it’s really the foundation of everything,” he adds. “When clients work with us, they know that every detail will be handled, from financials to their personal items, and we make sure to never violate that trust. I don’t want to be cliché, but we’re definitely trustworthy. People trust experience.”
Besides their solid reputation as the IT experts in the community, Wood cites a few important reasons that companies reach out to Tech Inc. They often do so after being burned by bad experiences with other IT companies that have let them down. In fact, next to Matt’s picture on the home page, that’s the pitch in bold: “Are you sick of IT? Tired of Dealing with Computer Guys That Are Impossible To Reach, Won’t Follow Through, Can’t Fix Things Right and Nickel and Dime You For Everything That They Do?” Small businesses and professional firms also look to Tech Inc when they have grown too large to handle their IT issues in-house. With the expansion of, say, five employees to 15-20, the staff becomes too busy to waste time trying to resolve IT issues. They need external expertise for a smooth running system. Tech Inc.’s clients typically have 10-50 workstations, but can have up to 100.
“We’re dedicated to what we call alleviating the pain points that companies have,” Wood says. “When businesses deal with non-responsive IT services the problems have a tendency to surface again and again without resolution. The soft-costs related to repetitive problems can eat away at a client’s profits. This is usually due to the ‘set-it-and-forget-it’ approach that many IT companies use. That simply isn’t the case at Tech Inc. We take an interest in our customer’s businesses and try to find ways to streamline operations, make them more efficient and ultimately increase revenue.”
Wood also regards security as a hot topic and something businesses cannot do without. Nobody, not even the smallest of small businesses, is exempt from the need for adequate protection. The good news is, it doesn’t take a major investment to have a strong system in place. It just takes someone like us to advise them correctly and set those things up. Our clients realize that their life’s work resides on their servers and they are willing to invest sensibly to protect it.” Wood was recently featured in a Fast Company Magazine article titled “You Can’t Get Unhacked.” It’s a reality that all too many businesses find out firsthand.
Tech Inc’s work with their clients begins by establishing service level agreements that make sense. The needs of the client are evaluated and then processes are set in motion to effectively manage those needs. In essence, the client’s demands shape the operational aspect of Tech Inc’s offerings. The objective is to set multiple mechanisms in place so that the system can be managed efficiently.
“We can’t make everything bulletproof,” Wood says, “but the goal is to be resilient, and no matter what the challenge is on any given day, we are there to find and implement the solution. For us, it’s gratifying to offer resolutions in a timely manner to keep our clients’ businesses running profitably. We love getting positive feedback and other accolades that communicate how much less stress they’re dealing with because we did our job. Like any IT firm looking to help more people, we’re excited about expanding, but our mission is to be the expert that businesses can turn to for guaranteed results. Our clients want cost containment, reliability, communication and protection from malicious Cyber-attacks. That will always be at the core of everything we do.”